Managed IT transformation case study
Rebuilding IT from the ground up for a Northern Virginia manufacturer
How Pronto Tech recovered administrative access, replaced aging infrastructure, moved a critical ERP database to the cloud and established ongoing IT management.
Discuss Your IT EnvironmentCall 703.881.4605
The challenge
A growing manufacturer had lost control of its technology
A Northern Virginia wholesale food manufacturer had no internal IT staff. Its previous provider became unresponsive while retaining the only administrative credentials. The environment included end-of-life servers and workstations, no managed antivirus, limited documentation and no dependable oversight.
Business risk
The company depended on an aging local server for the ERP database that supported orders and invoicing.
Operational risk
Without administrative access or an accountable provider, routine changes and urgent recovery work were difficult.
The solution
Recover access, modernize the foundation and create accountability
Recovered control
Pronto Tech rebuilt administrative access and documented the accounts, devices and systems the business depended on.
Modernized systems
The team replaced end-of-life workstations, installed new cabling and network equipment, and moved the ERP database to the cloud with vendor coordination and verification.
Added managed protection
Endpoints received monitoring, patching and security policies. Backups, Microsoft 365 and the network moved under ongoing management.
The outcome
One accountable technology partner
- 24/7 endpoint monitoring and automated patching
- Managed Microsoft 365 security and administration
- Verified backups and incident readiness
- Ongoing network management
- Help desk support for employees
- Quarterly planning and vendor coordination
“We stayed in the middle between the client and the ERP vendor the whole way through, so they only had to deal with one point of contact instead of two.”Fernando Gutierrez, Systems Engineer, Pronto Tech
A useful conversation, not a sales pitch
Tell us what you need technology to do better.
We will listen, explain the priorities clearly and recommend a practical next step.